Reimagine Success
About the Role
Essential Job Duties and Responsibilities:
Conducts home visits to ensure housing stability, support in development of life skills, and foster
emotional support through a trauma informed approach through a strength-based approach.
Performs crisis prevention and interventions as needed using Harm Reduction & Trauma informed
Philosophies.
Documents in case notes & reports to agency supervisor critical client issues to maximize
retention.
Utilize a strengths-based, trauma informed approach to empower participants through
employment training and financial stability.
Assist clients as advocates for benefits, housing needs to include evictions, landlord negotiations
and access to community resources.
Work with each client to develop and/or strengthen their goal plan according to individual goals
and objectives
Assists clients in enrolling in public benefits such as SNAP, SOAR or employment readiness
programs.
Provide clients training in the areas of personal hygiene, accessing community resources, medical
adherence, household management or other needs as outlined in the client’s goal plan
Build professional relationships with clients, providers, and community partners
Provide follow-up to maximize the client’s ability to maintain housing after program exit
Training and Support:
Participates in all mandatory trainings provided through Of Color Inc and partners of DFSS and All
Chicago
Attend case management meetings
Seek out trainings that would enhance his/her professional development
Quality Assurance & Reporting:
Keep records and provide reports on information and statistics regarding the delivery of services
Complete assessments as dictated by the program
Document all client interaction in HMIS and maintain accurate paperwork/reports
Ensure compliance with data standards and record-keeping as required by Of Color Inc and the
funder
Professionalism and Work Conduct:
Acts in a professional manner at all times and maintains appropriate boundaries with clients and staff.
Behaves with integrity, demonstrates high ethical standards, and displays a positive image of the agency
Reports to work, meetings, training, and job-related activities prepared and as scheduled
Understands and supports the standard of cultural proficiency at Of Color Inc and strives to meet this expectation
Requirements
Qualifications:
Bachelor’s degree plus 2 years in human services, social work, psychology, or other related industries OR
Associates Degree in human services and/or similar experience plus 3+ years of direct work in the area of employment, case management and working with homeless populations
Demonstrated ability in communication, collaboration, conflict resolution human services working with highly vulnerable clients
A basic understanding of human behavior, motivating clients, delivery of social services; demonstrated ability in communication, collaboration, conflict resolution and employment skills
Excellent written and verbal communication skills
Ability to work independently and as part of a team
Must have a valid driver’s license; job requires significant travel in the Chicago metropolitan area
Accepts feedback and ideas from team and supervisor and is constructive when giving feedback and ideas to others
Discusses alternative problem solving and is open to new ideas and ways of doing things
Performs other related tasks as assigned or required
COMPENSATION
Commensurate with experience
Excellent benefits including health/dental insurance, sick/vacation time
About the Company
The Housing Case Manager provides comprehensive individualized services to all clients that are match in
the Rapid Re-Housing Program. The Housing Case Manager will provide regular home visits and phone
contacts, as established by the Director. The Housing Case Manager will assist individuals with identifying
barriers to housing stability and engage in goal planning that aims to link individuals to the resources and
skills that they need in order to achieve long-term housing stability. The Housing Case Manager
collaborates with Of Color Inc programs and all partners of DFSS and All Chicago.