Reimagine Success
About the Company
Company: You will initially be an employee of RTR HR and Staffing Services. RTR is a well established Staffing Agency located in Chicago, Illinois. RTR has extensive experience placing temporary and permanent employees for the past 12 years, and helping our employees achieve their career objectives. We have a supportive, collaborative work environment. Based on strong performance in this role, you may be offered the opportunity to transition to a full time permanent position during the first six months.
About the Role
Work Location: Remote, initially, may transition to hybrid work (combined remote and office location downtown Chicago)
Schedule: Monday-Wednesday 12pm-6pm - 15-20 hours per week schedule.
Training Schedule: 4 Weeks of Paid Training Monday-Friday 8:30am-4:30pm
Pay: $16.50/hour mono-lingual
$17.50/hour bi-lingual Spanish
Benefits:
Holiday pay for most federal holidays that fall on your regularly scheduled workday
Additional benefits available if an employee transfers to a full time position.
Requirements
Responsibilities:
Answer incoming calls from customers, general public, and providers
Complete and/or process new applications for health care coverage via the telephone and interpret eligibility determinations made by the Marketplace, and enrollment into health plans.
Facilitate translation services for non-English speaking callers according to procedures
Facilitate the fulfillment of caller requests for materials via mail, email, or download
Track and document all inquiries using the applicable systems
Transfer/refer consumers to appropriate entities according to the established guidelines
Escalate calls or issues to the appropriate designated staff for resolution as needed
Complete associated tasks according to the established guidelines
Meet Quality Assurance (QA) and other key performance metrics
Follow all policies, procedures, and protocol when engaging with caller
Attend meetings and training as requested and maintain up-to-date knowledge of all programs and systems.
Qualifications:
Bi-lingual Spanish a plus
High School diploma or equivalent
1 year of experience in call center environment
1 year of experience in customer service
Strong Problem Solving and Organizational Skills
Strong verbal and written communication skills
High proficiency in computer programs and typing